Customer Success Manager

Yay! Hello there! We are so happy to have caught your attention!

We're currently looking for a dedicated Customer Success Manager to join our Customer team, and you could be our next team member.

👋 Meet Learningbank

We’re a dynamic Danish scale-up with over 35 dedicated Learningbankers. We’ve developed the world’s first Learning Lifecycle Platform, designed to help deskless workforces create and distribute engaging digital learning. As we rapidly expand across Denmark, the Nordics, and Europe, we’re excited to partner with top names like McDonald's, PureGym, Sticks’n’Sushi, and many others!

Want to be part of our journey? If so, you might be the one we’re looking for.

👩‍💻 Your Key Mission

As a Customer Success Manager, you will manage your own portfolio of customers, serving as their primary point of contact. Your main goal is to ensure they get the most value from our Learning Lifecycle Platform. You will focus on client satisfaction, retention, and growth, working closely with both client stakeholders and our internal teams. This role requires a proactive, solutions-oriented individual with a genuine interest in understanding customer needs. We value those who make every customer interaction meaningful.

You'll work with our small and medium-sized businesses.

🌟 How You'll Make an Impact

Drive Outcomes: Ensure clients achieve their goals by effectively using Learningbank products. Advise on platform features, engagement strategies, and learning content.
Promote Usage: Ensure clients use their products regularly and effectively.
Build Loyalty: Develop strong relationships to improve retention and reduce churn
Collaborate: Work with product and support teams to address client needs and feedback.
Drive Revenue: Identify upsell and cross-sell opportunities to meet revenue targets. Fill your pipeline through prospecting and customer requests to ensure a steady flow of opportunities.
Communicate: Keep clients informed about new features, enhancements, and best practices.
Monitor Metrics: Track customer health metrics to identify areas for improvement or growth. Provide valuable insights and inspiration.
Ensure Data Quality: Maintain up-to-date data on your customers, including forecasting and pipeline management in HubSpot (CRM).

🔎 Who we are looking for:

You’re Fluent: Fluent in English and one Nordic language, with standout communication skills.
You’ve Got a flair for Sales: You can sell, and wish to move into a CSM role, or have a bit of experience already in that role.
You Love Some Office Vibe: Thrive in a team environment and want to be in the office at least 3 times a week.
You’re Tech-Savvy: Comfortable with technology and digital tools.
You’re Curious: Always eager to learn, grow, and achieve.
You’re an Owner: Ready to take full responsibility for your customer portfolio and drive product adoption and new opportunities.
You’re Growth-Focused: Committed to finding and seizing opportunities for expansion and making a significant impact.

🩵 All the other stuff:

Full-Time Position: Fulltime with good flexibility
Location: Our cool headquarters is on Holmbladsgade 133, Amager, Copenhagen - close to the beach, Kløvermarken, padel courts, great bars, and restaurants. Enjoy the flexibility to work remotely as well.
Competitive Salary: Based on experience, with additional on-target earnings. Pension and health insurance.
Lunch Program: Healthy and delicious meals from Meyers (vegan/vegetarian options available), plus free coffee, tea, fruits, and snacks.
Extra Paid Days Off: Generous extra days off and great flexibility to balance work, daily commute, and personal responsibilities (family, volunteer work, etc.).
Work Environment: Exceptional coffee, great colleagues, and a focus on high well-being.