Yay! Hello there! We are so happy to have caught your attention! We are looking for a passionate person to join our Customer team, and you may be our new colleague.

👩‍💻 The role:

The role is part-time, with approximately 15-25 hours a week.

As our Customer Support Specialist, you will play an essential role in our support function, which is a crucial part of our Customer team. Your primary goal is to collaborate with our customers to create business-critical learning environments, ultimately contributing to making people happier by making them better.

In this role, you'll serve as a product expert on our learning lifecycle platform and use that expertise to support our customers, ensuring a premium customer experience. This position offers an excellent opportunity to enhance your client communication, technical, and problem-solving skills.

👌 Key Responsibilities:

• Provide Exceptional Customer-Centric Support: Deliver top-notch support, making our customers feel valued and heard.
  
• Offering Guidance on Best Practices: Provide advice and best practices through various channels, including chat, phone, email, and meetings.
  
• Serving as a Product Expert: Be the go-to product expert throughout the customer journey, from sales to retention.
  
• Collaborate with the Customer and Development teams: Ensure technical cases are tracked and communicated to the customer.
  
• Influence Product Development: This is a unique opportunity to see how your work can influence our product design and functionality. As you become a product expert and gain expertise in customer and user behavior, you'll provide valuable feedback to our product team.  

🔎 Who we are looking for:

The ideal candidate for this role thrives in an environment that offers autonomy and freedom, seizes opportunities to drive meaningful results, and is excited to enhance our customer support function in close collaboration with other teams. To excel in this position, you should possess the following qualifications and competencies:

• Part-Time Availability: You're seeking a part-time position, possibly to complement your studies or other commitments.
  
• Passion for Building Customer Relationships: You have a genuine passion for building and nurturing customer relationships.
  
• Strong Listening Skills: You can actively listen to customers and translate their needs into effective solutions.
  
• Tech-Savvy: You are a quick tech learner, comfortable with technology, and typically quick to make sense of digital tools and platforms. 
  
• Language Proficiency: Fluency in written and spoken English is necessary, and proficiency in another Nordic language is highly desirable
  
• Great office vibes: thrive in a team environment and enjoy the energy of being in the office.
  
• About you: You might be studying in the field of Communication, IT, L&D, or Digital media, or you simply have a passion for helping others succeed - If you have the right mindset, we believe this is the greatest asset 🌟
  

🚀 Join our Passionate and Energetic Customer team!

Work with an energetic team of customer success managers, onboarding managers, and customer adoption specialists who thrive on collaboration and always see opportunities where others might see challenges.

😎 Other great things to know:

• Location: Our fantastic headquarters is on Holmbladsgade 133, Amager, Copenhagen - close to the beach, Kløvermarken, padel courts, great bars, and restaurants.
• Lunch Program: Healthy and delicious meals from Meyers (vegan/vegetarian options available), plus free coffee, tea, fruits, and snacks.
• Social events: Friday bars, hang-outs, Summer and Christmas parties
• Work Environment: Exceptional coffee, great colleagues, and a focus on high well-being.

💜 We can't wait to hear from you!

Are you looking for a flexible part-time opportunity? Look no further! At Learningbank, we believe in empowering individuals to make a difference and become better versions of themselves.

We encourage you to send your application as soon as possible. We will conduct ongoing screening and interviews.

If you have any questions, please don't hesitate to contact us.