Yay! We’re so happy to have caught your attention!

We’re looking for someone who takes pride in helping customers succeed - not just by closing tickets, but by finding impactful solutions and helping them get real results from their platform every day.

Join our Customer Support team as an Adoption & Solution Specialist, and help turn support conversations into real solutions and stronger adoption.

👩‍💻 The role

This is a part-time position (15–25 hours/week).

At Learningbank, support is more than closing tickets - it’s about creating solutions and driving adoption. Every conversation is a chance to make an impact, helping customers get more out of their platform, overcome challenges, and achieve everyday wins.

You’ll help customer to run their platforms smoothly, solve challenges, and guide them toward smarter, more effective ways of using Learningbank in their daily operations.

You’ll spot opportunities to strengthen adoption, share best practices, and help customers connect the platform to real work.

Your goal isn’t just resolution - it’s realization: helping customers see what’s possible and use Learningbank to its full potential.

👌 Key responsibilities

Deliver support that moves things forward: Be the first point of contact in our suport channel (Intercom) - respond and resolve with impact, and make every interaction a moment of trust and progress.

Get the CSAT through the roof: Deliver top-notch support that makes customers feel valued, heard, and confident using Learningbank.

Guide and educate: Share actionable tips and best practices that help customers make the most of the platform and grow adoption.

Collaborate & improve: Work closely with Customer and P teams to track cases, share insights, and turn feedback into improvements that shape Learningbank’s evolution.

💛 What we will love about you

You do what you say and know how to prioritize. You go deep to understand, and you know when to go the extra mile. You’re someone who gets genuine satisfaction from helping customers succeed.

You thrive in an environment that offers freedom and ownership. You like to figure things out, spot smarter ways of working, and turn challenges into progress.

This role is a great fit if:

• You're looking for a part-time position (15–25 hours a week) that fits alongside your studies or other commitments.
  
• You love connecting with people and building relationships that last. You have a sharp ear and a calm mindset - you listen first, then act with clarity and confidence.
  
• You pick up tech fast and are solution oriented. You thrive in collaboration and bring good energy to the office.
  
• You’re a native Danish speaker and communicate fluently in English. You might be studying Communication, IT, L&D, or Digital Media - or you simply have a passion for helping others grow.
  
• Most importantly, you’re curious, proactive, and driven by making things better - for our customers, teammates, and the product itself 🌟

💚 What you will love about Learningbank

First, our purpose is to make people happier by making them better. This is followed by our ambition to be the go-to operational learning platform and trusted partner for deskless companies.

At Learningbank, we’re all in the same boat - moving in the same direction, at the same pace, toward a shared ambition. Every Learningbanker brings unique skills and energy, and together, we make the boat move forward.

Our people culture is built on trust, empowerment, and impact. We have our own DNA - we call it the L3C: the passion to learn and the willingness to create, challenge, and change. Does it resonate with you?

If you’re ready to raise your sails and join a team that’s heading forward together, then we’d be happy to hear from you.

😎 Other great things to know

• Location: Our HQ is on Holmbladsgade 133, Amager - close to the beach, padel courts, and great coffee spots.
• Flexibility: Work from home, the office, or the moon - just don’t be a stranger. We love seeing each other in person a few times a week to keep our team spirit strong.
  
• Lunch: Delicious meals from Meyers, plus free coffee, tea, fruit, and snacks.

🚀 Are you the one?

So.. Are you looking for a flexible part-time opportunity? Look no further! At Learningbank, we believe in empowering individuals to make a difference and become better versions of themselves.

We encourage you to send your application as soon as possible. We will conduct ongoing screening and interviews. If you have any questions, please feel free to contact us.